Returns & Exchanges

At Upcite, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution through a refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, and include the provided packing slip to ensure accurate processing.

3

Ship the Item

Attach the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing